Gersis Software

Hotline (Help-desk for Complaints Management)

Client: Local Authority

Industry: Government

Overview: Management of Complaints is a standardized system for the management of residents’ complaints which can be outlined by the following points:

  • A central online internet site that can be used by the residents and the waste management contractors
  • Access via browser from each internet-connected work station, without processor based software
  • The registration of complaints using this system
  • Management of complaints incl. notes of handling
  • The new container service system enables confirmation of actual container locations.
  • The management of various parameters for waste disposal
  • Export functions

Duration: 5 months

Technologies: PHP 5.x, Zend Framework, MVC, ZendX, PHPExcel, Design Patterns, jQuery, AJAX


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