In 2015, the customer reached out to us requesting to audit cooperation with that nearshore contractor and to give recommendations. After studying our advice and discussing challenges with that nearshore contractor, the customer concluded that they would not continue the cooperation in the existing setup. After that, the customer asked us to make up a team of software testers to perform a full cycle of testing activities for their products.
At first, the customer’s internal team was doing testing and the management was increasing the number of employees in this testing department. After some time the management board came to a conclusion that they needed to optimize the size of the department. That’s how they started searching for a nearshore partner. The first nearshore company failed to adapt to customer’s business processes, which impaired communication and deliveries. This caused an additional overhead and the profit from a nearshore cooperation wasn’t so evident as desired. In a nutshell, the experience with this nearshore contractor was frustrating.